Help & Documentation

Step-by-step guides for every feature in Roam Wyld.

✈️ Creating your first trip

Set up a trip with destinations, dates, and bookings in under 5 minutes.

Read guide →

✉️ Gmail import setup

Connect your Gmail account and automatically import travel confirmations.

Read guide →

🗺️ Transit directions

Generate AI-powered step-by-step transit routes for your entire itinerary.

Read guide →

🛂 Entry requirements

Read visa rules and entry checklists based on your passport nationality.

Read guide →

📍 Using the app offline

Everything you can access without internet access, and how caching works.

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🔧 Troubleshooting

Common issues and how to fix them.

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✈️ Creating your first trip

1

Open the Trip tab

Tap the ✈️ Trip icon in the bottom navigation bar. If you have no trips, you'll see an empty state with a "+ New Trip" button.

2

Name your trip

Enter a name like "Japan October 2026" or "Europe Summer". This is just for your reference.

3

Add destinations

Type a country name (e.g. "Japan") and tap the + button. Add as many countries as your trip covers. Use country names, not cities — this ensures entry requirements display correctly.

4

Set your travel dates

Choose your departure and return dates. These are used to scope Gmail import and the Schengen day counter.

5

Add bookings

Tap "+ Add Booking" to add flights, hotels, and activities manually — or use Gmail import (Pro) to pull them in automatically. Flights are validated against airline data.

Tip: Enter destination names as countries ("France"), not cities ("Paris"). The entry requirements engine matches against country names. City names will show a "no data" result.

✉️ Gmail import (Pro)

1

Open a trip and tap the Gmail button

On any trip, tap the ✉️ Gmail button. If you're not a Pro subscriber, you'll be shown the subscription page first.

2

Review the privacy disclosure

A screen explains exactly what access Roam Wyld requests and what it does with your email data. Read it and tap "Continue to Google Sign-In" when ready.

3

Authorize read-only access

Sign in to your Google account and grant Roam Wyld read-only Gmail access. We request the minimum permissions needed to find travel confirmations.

4

Review found bookings

Roam Wyld scans your inbox for travel confirmation emails within your trip's date range and presents the results. All bookings are pre-selected — uncheck any you don't want to add.

5

Tap "Import"

Selected bookings are added to your trip instantly.

Not finding your confirmations? Make sure the confirmation emails are in your main inbox (not a subfolder or spam). Gmail import searches within your trip's start and return dates. If emails are outside that window, extend your trip dates temporarily.

🗺️ AI Transit Directions (Pro)

1

Open a trip with destinations

Transit directions require at least one destination. Open a trip and scroll to the directions section.

2

Tap "Get Transit Directions"

Roam Wyld sends your trip itinerary to an AI and generates step-by-step transit instructions — trains, buses, metro lines, ferries — with duration estimates and local tips. This takes up to 30 seconds.

3

Review your route

Directions are displayed as cards, one per transit segment. Each card shows the mode of transport, route, duration, and step-by-step instructions. Costs and local tips are included where available.

4

Directions are cached offline

Once generated, directions are saved to your device. They're available in airplane mode. Tap "Regenerate" to refresh — note there's a 3-minute cooldown between regenerations.

Note: AI transit directions are a planning guide, not a real-time navigation tool. Always verify departure times and platforms with official sources (Google Maps, local transit apps) before traveling.

🛂 Entry Requirements

1

Set your passport nationality in Profile

Go to Profile → Edit → tap your passport nationality (US, UK, AU, CA, or EU). This setting applies to all your trips.

2

Open a trip with destinations

Entry requirements are shown for trips with at least one destination. Make sure your destinations are entered as country names.

3

Tap "Entry Requirements" to expand

Scroll down on your trip and tap the Entry Requirements section header. This is free for all users.

4

Switch passport nationality

Tap any of the passport pills (US, UK, AU, CA, EU) to see requirements from that passport's perspective. Useful if you're traveling with a partner on a different passport.

Important: Always verify visa requirements with the official government source for your destination country before travel. Entry rules can change without notice.

📍 Using Roam Wyld Offline

Roam Wyld is designed to work without internet. Here's what's available offline:

  • ✅ All your trips and bookings
  • ✅ Entry requirements and visa info (pre-loaded data)
  • ✅ Currency exchange rates (cached from last session)
  • ✅ Emergency numbers for all countries
  • ✅ Transit directions (if generated previously)
  • ✅ Language phrases
  • ❌ Generating new transit directions (requires internet)
  • ❌ Gmail import (requires internet)
  • ❌ Creating new bookings (requires internet to sync)

Tip: Generate your transit directions and load your trip data before you board your flight. Everything will be cached and ready when you land.

🔧 Troubleshooting

App shows "Offline" even though I have internet

Try closing and reopening the app. If the issue persists, toggle airplane mode on and off on your iPhone. The offline banner should disappear within a few seconds of reconnecting.

Gmail import isn't finding my booking emails

Check that: (1) the confirmation emails are in your main inbox, not a label or folder; (2) your trip dates match the dates of the bookings; (3) you're connected to the same Gmail account that received the confirmations. Try forwarding a missed confirmation to your inbox and scanning again.

Entry requirements show "No data" for my destination

Destinations must be entered as country names, not city names. For example: "France" works, "Paris" does not. Edit your trip's destination tag to use the country name.

Flight shows as invalid but my booking is correct

Some charter, regional, and codeshare flights may not appear in our validation database. You can save a booking without a flight number — it will save without validation. The booking is still fully functional in your trip.

Transit directions taking too long or timing out

AI directions can take up to 30 seconds on a first generation. If it times out, check your connection and try again. There's a 3-minute cooldown between regenerations to prevent excessive API usage.

Subscription not recognized after purchase

Tap any Pro feature → on the paywall screen tap "Restore Purchases". Make sure you're using the same Apple ID used to subscribe. If that doesn't work, close the app completely, reopen, and try restoring again.

Still need help?

We respond to all support emails within 24 hours, usually sooner.

Email support@roamwyld.app